Kevin Armstrong

Professional Summary

Senior Identity and Access Management (IAM) leader with 20 years of success architecting secure, scalable enterprise identity solutions. Expert in leading consulting teams to deliver complex projects on Entra ID, Okta, and SailPoint platforms. Proven ability to translate deep technical requirements into executive-level strategy, driving pre-sales engagement, reducing cyber risk, and ensuring alignment with GRC objectives for global clients.

Key Accomplishments

Cultivated a high-performing consulting team by creating a professional development framework that increased advanced certifications by 60%, directly enhancing service delivery quality and client satisfaction.
Championed and executed a strategic initiative to integrate AI into business operations, pioneering a training program that boosted team productivity and established a new standard for efficient client delivery.
Directed cross-functional teams in high-stakes security and integration projects, including a post-acquisition domain consolidation for 5,000 users and the implementation of a Zero Trust framework, improving both operational efficiency and GRC alignment.

Technical & Leadership Competencies

Leadership & Strategy

Team Leadership & Mentoring, Pre-Sales Engineering, Strategic Planning, Business Case Preparation
Identity & Access Management

Entra ID, Okta, SailPoint, Privileged Access Management (PAM), Modern Authentication Protocols, Secrets Management
Security & Risk Management

Zero Trust Security Strategy, Cyber Risk Management, Segregation of Duties (SOD), ISO 27001, GRC Frameworks
Cloud & Infrastructure

Azure Cloud Architecture, DevSecOps Automation, AD Modernization & Consolidation, Endpoint Management

Work Experience

Director of Professional Services

May 2021 – Present

GCA Technical Services | Tampa, FL

Direct a team of 5 IAM consultants specializing in Entra ID and Okta; partner daily with the SailPoint practice to deliver unified identity solutions for enterprise clients.
Drive pre-sales engagement by leading technical workshops, developing comprehensive Statements of Work (SOWs), and preparing business cases for projects averaging over $100k.
Boosted operational efficiency by pioneering a company-wide AI resource that reduced time spent on security analysis and client documentation by an estimated 20%.
Enhanced the practice's technical readiness by implementing a targeted training plan that increased advanced industry certifications by 60%, ensuring consultants were equipped for complex, multi-platform client engagements.

Enterprise Technology Supervisor

Aug 2019 – Apr 2021

Liberty Latin America (formerly Cable & Wireless) | Miami, FL

Architected the consolidation of 5 Active Directory domains supporting over 5,000 users across multiple countries into a unified Azure AD tenant post-acquisition.
Partnered with the security team to enforce the Principle of Least Privilege to meet NIST framework guidelines, resulting in a 40% reduction in standing privileged accounts.
Drove strategic initiatives in automation that increased team productivity by an estimated 15%, allowing engineers to focus on high-value projects over routine maintenance.

Senior Systems Engineer

Apr 2017 – Aug 2019

Cable & Wireless Communications | Miami, FL

Authored a suite of 20+ PowerShell scripts to automate user provisioning and permissions, reducing HelpDesk resolution times for these requests by an average of 75%.
Enhanced enterprise security by deploying AppLocker, firewall policies, and implementing LAPS to reduce unauthorized access across thousands of endpoints.

Professional Summary

Key Accomplishments

Technical & Leadership Competencies

Leadership & Strategy

Identity & Access Management

Security & Risk Management

Cloud & Infrastructure

Work Experience

Director of Professional Services

Enterprise Technology Supervisor

Senior Systems Engineer

Certifications

Education

BS, Network and System Administration